These terms apply to bookings of ACE Masterclasses courses and in-house training. By booking, you agree to them.
Bookings
A booking is confirmed once you receive our confirmation email. Prices are shown per seat and exclude VAT, which is added at the applicable rate and shown before you pay. A seat is held for you from the moment the payment succeeds.
Payment
Bookings made on this website are paid at checkout, by card or iDEAL. Paying on account is not available here. For in-house training, team bookings and enrolments through a partner platform we invoice on account, on the terms agreed with you; those invoices carry a payment term of 30 days unless we agreed otherwise with you in writing.
Cancellation & rescheduling
You can cancel free of charge 31 days or more before the training. Closer to the date a share of the fee remains due. 7 days or less before: 100%; 8 to 14 days before: 50%; 15 to 30 days before: 25%. Rescheduling is free: you may transfer your seat to a colleague, or move to another date of the same course, at no extra cost. Ask us and we arrange it.
Changes by ACE
If we must reschedule or cancel a session (for example if a trainer is ill), we will offer a new date or a full refund. We are not liable for indirect costs such as travel or accommodation.
Certificates
Every scheduled masterclass ends with a personal certificate of completion. It is issued to the people who attended, and it appears in your ACE account, so you can download it whenever you need it. Self-paced e-learning has no certificate.
Self-paced e-learning
E-learning is sold as access rather than as a seat on a date: it starts the moment you buy it and you work through it at your own pace. There is no scheduled date, so the rescheduling arrangements above have nothing to move.
Materials & IP
Course materials are for your personal professional use. They remain the intellectual property of ACE Masterclasses and may not be redistributed or resold.
Conduct
We want every session to be productive and respectful. We may remove a participant who disrupts a session, without refund.
Liability
Our liability is limited to the fee paid for the relevant course. Nothing in these terms limits liability that cannot be limited under Dutch law.
Your data
What we collect, how long we keep it and what happens when you ask us to delete it is set out in our privacy policy. Invoices are the one thing we cannot remove on request: Dutch tax law requires us to keep them, with your name on them, for seven years.
Governing law
These terms are governed by Dutch law. Disputes will be brought before the competent court in Amsterdam.