These terms apply to bookings of ACE Masterclasses courses and in-house training. By booking, you agree to them.
Bookings
A booking is confirmed once you receive our confirmation email. Prices are shown per seat and exclude 21% VAT unless stated otherwise.
Payment
Payment is due before the course start date, by card, iDEAL or on invoice (14-day term). For in-house training, payment terms are set out in your proposal.
Cancellation & rescheduling
You may cancel free of charge up to 14 days before the course date. Within 14 days, the fee remains due, but you may transfer your seat to a colleague or move to another date at no extra cost.
Changes by ACE
If we must reschedule or cancel a session (for example if a trainer is ill), we will offer a new date or a full refund. We are not liable for indirect costs such as travel.
Materials & IP
Course materials are for your personal professional use. They remain the intellectual property of ACE Masterclasses and may not be redistributed or resold.
Conduct
We want every session to be productive and respectful. We may remove a participant who disrupts a session, without refund.
Liability
Our liability is limited to the fee paid for the relevant course. Nothing in these terms limits liability that cannot be limited under Dutch law.
Governing law
These terms are governed by Dutch law. Disputes will be brought before the competent court in Amsterdam.